Time 
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Session Title
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Speaker(s) |
Room |
Type |
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Friday, August 23
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9:00am - 5:00pm
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ASTA Operational Excellence through Benchmarking - Day Session (additional fee applies)
Join us for the first ASTA Operational Excellence Program session during ASTA Global Convention. This program is powered by TAMS (Travel Agency Management Solutions) in partnership with ASTA and is designed to help you focus toward working on your business, not in your business. While using company data and numbers is a portion of our program, this unique and private group will allow you to gain exclusive insights and knowledge about agency operations and assessments to help navigate your own business to higher profitability. To learn more about the program, click here.
Costs: $375 |
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Invite Only
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7:00pm - 9:00pm
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ASTA Chapter Regional Directors Working Dinner (Regional Directors Only)
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Invite Only
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Saturday, August 24
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7:00am - 5:00pm
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Attendee Registration Open
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All Delegates
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7:45am - 2:00pm
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ASTA Chapter Presidents Council Meeting (CPC Members Only)
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Bob Duglin
Sandra Taylor
Ann Chamberlin
Yolanda Carneiro
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307 Conference Room |
Invite Only
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8:00am - 3:00pm
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- Cruise Ship Option #2 - Royal Caribbean Empress of the Seas in Miami, FL
Get ready for a journey that’s just as momentous as the destination. It’s hot Havana nights and CocoCay® chill wrapped up in one immersive getaway. And every day is packed with fun, sun and new ways to unwind. Experience legendary nightlife. Iconic music. Distinct culture. Explore a place where yesterday lives today on curated tours, crafted to deliver the ultimate, authentic experience of Havana, Cuba. And it all begins onboard the recently reimagined Empress of the SeasSM.
Learn more about this cruise ship by clicking here. |
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Ship Inspection
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8:00am - 3:00pm
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- Cruise Ship Option #3 - Royal Caribbean Majesty of the Seas in Port Everglades, FL
| Leave the everyday behind — and discover extraordinary in paradise. Majesty of the Seas® offers fun by the gallon at Splashaway BaySM aqua park, big-screen movies poolside, and a Rock Climbing Wall. They can bask at the Solarium pool or recharge at VitalitySM Spa. All while heading to Cuba for an immersive and cultural experience. And when the sun goes down, enjoy entertainment options from dining to nightlife, Broadway-style shows, and Casino RoyaleSM. Learn more about this cruise ship by clicking here. |
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Ship Inspection
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8:00am - 3:00pm
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- Cruise Ship Option #4 - Royal Caribbean Symphony of the Seas in Miami, FL
| The new Symphony of the Seas® is here — a perception remixing, memory maxing mic drop. It’s all the greatest hits, including the ten-story test of courage, Ultimate AbyssSM and twin FlowRider® surf simulators. Plus revolutionary new firsts, like glow-in-the-dark laser tag, the gameday game changing PlaymakersSM Sports Bar & Arcade, and the Ultimate Family Suite. This is the new sound of adventure, sailing from Miami. Learn more about this cruise ship by clicking here. |
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Ship Inspection
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8:00am - 3:00pm
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- Cruise Ship Option #5 - MSC Seaside in Miami, FL
| MSC Seaside - "The Ship that Follows the Sun" - is the first of a new generation of MSC ships with revolutionary architecture and cutting-edge technology. Learn more about this cruise ship by clicking here. |
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Ship Inspection
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9:00am - 3:00pm
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Ship Inspections
The best form of education is seeing to believe it. We're partnering with some of the best cruise lines in the industry to bring you a firsthand look into what your clients will experience while onboard. If you sell cruises or interested in seeing what's available on particular cruises, this is an opportunity you won't want to miss!
To view the ships available for inspection, click here. |
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Ship Inspection
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10:00am - 2:00pm
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One-On-One Media Training with Wendy Gillette from CBS News
Wendy Gillette is a television news reporter and producer for CBS News, providing national and international stories to CBS stations across the country. She's also a travel journalist and has visited nearly 50 countries. In this exclusive session, Wendy Gillette will provide you with one-on-one media training so that you can be camera ready when the time comes!
During your 15 minute training, Wendy will give you two unique on-camera media experiences. You’ll be provided two filmed interviews (before and after) with an individualized coaching session in between - all for $100.
Only 17 spots are available.
After the session, Wendy will provide you a copy of your “before and after” interviews so you can compare and see how this exceptional coaching has helped your interview skills blossom. Don’t miss this one-of-a-kind opportunity to help you differentiate and grow your business! |
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Wendy Gillette
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209 Conference Room |
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11:00am - 5:00pm
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Exhibitor Registration
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2:00pm - 5:00pm
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Board of Directors Meeting(BOD only)
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Invite Only
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4:30pm - 5:30pm
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Independent Advisor Reception
| The perfect place for independent travel advisors and members of the ASTA Small Business Network to connect before the Convention over cocktails. Join us at The Hotel Bar (the lobby bar) of the Diplomat Beach Resort. Please note: This is a cash bar. |
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Lobby Bar |
All Delegates
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6:00pm - 8:00pm
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Board of Directors Dinner (BOD only)
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Sandra Taylor
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7:00pm - 8:00pm
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Young Professional Society Reception (YPS)
ASTA Young Professional Society (YPS) members are invited to gather at the Diplomat Upper Cabanas near the pool to mix and mingle at the ASTA YPS Reception. Signature cocktails and BYOT (build your own tacos) will be flowing. Following the reception, we invite you head over to Nokku, a karaoke and speakeasy, for more cocktails on your own and karaoke.
Not an ASTA YPS member, but interested in joining? Come see what we’re all about!
Location update: Due to the weather, the YPS Reception has been moved to an Interior Cabana at The Hotel Bar (lobby bar).
Sponsored By:
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Lobby Bar |
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7:00pm - 9:00pm
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ASTA Chapter President Council Dinners On Own (By Region: West, Central & East)
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Sunday, August 25
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7:00am - 8:00am
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ASTAPAC 5K Fun Run & 1 Mile Walk
Start your morning early with a little exercise and fun to help support a great cause! Join us for the third annual ASTAPAC Fun Run, with proceeds going to support ASTA’s advocacy efforts. Choose to participate in the 5K fun run or 1-mile walk, which both start and end at our host hotel. Registration is $50 and includes a t-shirt.
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All Delegates
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7:00am - 5:00pm
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Attendee Registration Open
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All Delegates
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8:00am - 9:00am
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New Attendee and New Member Orientation
Make the most of your ASTA Global Convention 2019 experience!
If you are a new member of ASTA or joining us at the convention for the first time, this session is for you. The ASTA Membership team will show you how to navigate the resources, tools and programs available to you as a member of ASTA. We’ll also give you tips on how to maximize your time at ASTA Global Convention 2019.
Are you a long-time member of ASTA needing a refresher on your membership? Come join us too! |
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Bob Duglin
Amanda Klimak
Andrea Caulfield
Ann Chamberlin
Kelly Bergin
Jay Ellenby
Chris Seddelmeyer
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Regency Ballroom 1 |
All Delegates
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8:00am - 3:00pm
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- Cruise Ship Option #3 - Norwegian Breakaway in Miami, FL
Come aboard Norwegian Breakaway, NCL's first ship in their popular Breakaway class. Breathe in the fresh ocean air and connect with the sea on The Waterfront, a quarter-mile oceanfront promenade featuring restaurants, bars and spectacular views. This unique boardwalk debuted on this ship along with 678 Ocean Place, a mesmerizing space that intertwines and connects three entire decks of daytime and nighttime entertainment. Head up to the top of the ship and explore the Aqua Park’s five multistory waterslides including Free Fall – the fastest drop slide at sea, and the Sports Complex, featuring action-packed activities including a rock wall, the largest ropes course at sea, and The Plank, which extends 8 feet over the side of the ship. Norwegian Breakaway has 25 dining options, a variety of staterooms and award-winning entertainment including Rock of Ages, Burn the Floor and Cirque Dreams Jungle Fantasy.
Learn more about this ship by clicking here. |
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Ship Inspection
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8:30am - 3:00pm
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- Cruise Ship Option #1 - Carnival Magic in Fort Lauderdale, FL
The recently updated, Carnival Magic, carries up to 3,690-passengers and holds 1,845 guest staterooms. The Carnival Magic was the world's first cruise ship with a ropes course at sea. You can find many other adventurous activities onboard including a two-level nine-hole mini golf course, arcade center, and more. Learn more about this cruise ship by clicking here.
This tour will include an escorted tour of the ship (including staterooms) and a plated lunch in the dining room for registered attendees. |
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Ship Inspection
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8:30am - 3:00pm
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- Cruise Ship Option #2 - Royal Caribbean Allure of the Seas in Port Everglades, FL
Explore the revolutionary Allure of the Seas®. Hanging ten on the FlowRider® surf simulator. Singing and dancing to our award-winning entertainment like Mamma Mia! Shortcutting across deck by Zip Line. Island hopping to scenic Caribbean locales. PLUS, with the recent award of Best Entertainment by Cruise. So get pumped and get onboard for a family adventure like no other.
Learn more about this cruise ship by clicking here. |
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Ship Inspection
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9:00am - 12:00pm
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ASTA Proud Partner Committee Meeting (PPC Members Only)
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Karen Scott
Vanessa McGovern
Bill Coyle
Stephanie Lee
Kelly Bergin
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Regency Ballroom 3 |
Invite Only
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9:00am - 3:00pm
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Ship Inspections
The best form of education is seeing to believe it. We're partnering with some of the best cruise lines in the industry to bring you a firsthand look into what your clients will experience while onboard. If you sell cruises or interested in seeing what's available on particular cruises, this is an opportunity you won't want to miss!
To view the ships available for inspection, click here. |
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Ship Inspection
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9:15am - 12:30pm
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Sightseeing Tours Around Fort Lauderdale (Advisors only - additional fee applies)
We’ve teamed up with the Greater Fort Lauderdale CVB to offer impressive sightseeing tours and experiences sure to make you feel like a destination expert to your clients. Choose to venture into Flamingo Gardens and the remarkable Everglades, discover the culture & heritage of Fort Lauderdale, or trolley on the water on Fort Lauderdale's water taxi. Learn more about these options by visiting here.
Tours are $25 per person.
Sponsored By:
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Sightseeing
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9:15am - 12:30pm
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- Sightseeing Tour #2 - Sawgrass Recreation Eco Tour
| Renew your spirit as you glide through the river of grass at speeds of up to 40 miles per hour and get up close and personal with the native and endangered wildlife from this fragile environment. Cut through the cattails aboard one of our custom airboats specially designed for your group, and find out what the excitement is all about on our famous private Everglades tours. Attire: comfortable shoes for walking, sunscreen. |
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Sightseeing
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9:15am - 12:30pm
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- Sightseeing Tour #3 - Culture Heritage Tour
| Join us on a Fort Lauderdale Off the Beaten Path Cultural & Heritage Bus & Walking Tour with CHAT Broward! You will become immersed in the rich culture & heritage of some of Fort Lauderdale's historic neighborhoods such as Historic Sistrunk (known as Black Fort Lauderdale) and Historic Sailboat Bend, a hub for local artists. You'll explore the iconic Las Olas Blvd. and the Riverwalk where the oldest building in Fort Lauderdale still remains, the Stranahan House and the Fort Lauderdale Historical Society which serves as the repository for the rich history of the Seminole Tribe, early settlers and builders of our great city! Attire: comfortable shoes for walking. |
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Sightseeing
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9:15am - 12:30pm
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- Sightseeing Tour #4 - Water Taxi Tour
| Fort Lauderdale is the “Venice of America,” there is no better way to enjoy Venice than by your water borne trolley. Think of the Water Taxi as your trolley on the water. Cruise Fort Lauderdale to see the best sights, sit back and enjoy seaside mansions, restaurants, and extravagant yachts as your caption provides narration about the sights along the way. Attire: comfortable shoes for walking, sunscreen. |
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Sightseeing
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12:00pm - 1:00pm
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- Lunch & Learn: Haikou Tourism
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Isabella Hou
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Regency Ballroom 2 |
Lunch & Learn
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1:00pm - 5:00pm
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Exhibitor Registration & Move-In
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1:00pm - 3:00pm
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Hosted Buyer Session (For scholarship participants only)
| Special speed networking opportunity -"Hosted Buyer Session" to meet with suppliers 1:1.. This is required to attend for all scholarship participants. |
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Regency Ballroom 1 |
Invite Only
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3:30pm - 5:00pm
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Chapter Connections
Community Networking at its Best!
ASTA Chapters, Travel Advisors and Host Agencies come together for a unique interactive session. In tradeshow style, ASTA Chapters will showcase their local Chapter meetings, events and activities. Come find out what ASTA chapters are planning for their upcoming program. This session is open for all Travel Advisors and Suppliers are encouraged to attend. ASTA Chapters + Travel Advisors + Host Agencies = Valuable CONNECTIONS.
Click here to learn more.
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Mike Julius
Bob Duglin
Ann Chamberlin
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Diplomat 1,2,3 |
All Delegates
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5:30pm - 7:30pm
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ASTA Premium Member Reception (Premium Members Only)
Join your fellow ASTA Premium Members for a special reception at Gulf Stream Park before attending the ASTA Global Convention 2019 official welcome reception. Enjoy drinks and hor' devours while viewing a live horse race and networking. We'll have a Race Ambassador available to your answer questions. Attendees are encouraged to dress in their Derby Best with hats, gloves, sundresses, fedoras, and bow ties to create the excitement of the atmosphere.
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Invite Only
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7:30pm - 9:00pm
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Welcome Reception
This is the official kick off reception to ASTA Global Convention 2019! Get in the spirit of the Florida Derby at Ten Palms Restaurant, Gulfstream Park. Enjoy great food, beverages and networking opportunities for while getting to explore perhaps a new venue or certainly a venue that will appeal to potential clients!
Attendees are encouraged to dress in their Derby Best with hats, gloves, sundresses, fedoras, and bow ties to create the excitement of the atmosphere. Enjoy a fresh, mint julep while networking and meeting local partners.
Sponsored By:
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All Delegates
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Monday, August 26
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6:30am - 7:30am
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ASTAPAC Beach Yoga: Meet at Spa Entrance
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7:00am - 1:15pm
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Exhibitor Registration
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7:00am - 5:00pm
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Attendee Registration Open
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All Delegates
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8:00am - 8:45am
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Taiwan Tourism Bureau Breakfast
The beautiful island of Taiwan, known historically as Formosa, covers an area of just 36,000 square kilometers but is blessed with stunning natural scenery, rich cultures, and delicious food. Several world-famous media have affirmed that Taiwan is one of the most popular tourist destinations in Asia. Through the presentation, we will let you know more about Taiwan, currently promotion programs, and how to become the Taiwan professionals through our website: taiwanspecialistprogram.com. Besides, special gifts will be given out through this session.
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Regency Ballroom 2 |
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8:00am - 8:45am
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ASTAPAC VIP Donor Recognition Breakfast
In recognition of their generous support for the American Society of Travel Advisors Political Action Committee (ASTAPAC), our Ruby, Emerald and Diamond level donors are invited to join us for a casual brunch and networking event.
Please note that this event is only open to ASTA members who have contributed $1,000 or more to ASTAPAC since January 1, 2019, and invitations to this event are non-transferable.
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Regency Ballroom 1 |
Invite Only
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9:00am - 10:45am
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All Delegate Opening General Session - Featuring: Chris Nassetta, President & CEO of Hilton
Service Pin Award Presentation By: 
Our emcee for today: The award-winning TEDx speaker and Guinness World Record holder, Tom Krieglstein will be returning to the stage as our emcee and facilitator to this year's Convention.
Welcome to ASTA Global Convention 2019
Join ASTA President & CEO Zane Kerby as we officially kick off ASTA Global Convention 2019
Speaker
Join us today as we bring to the stage Chris Nassetta, President & CEO of Hilton.
Speaker
Tools for Talking When Stakes are High: Candace Bertotti, Senior Crucial Conversations Master Trainer at Vital Smarts, will be joining the stage to expand on the steps to mastering crucial conversations so you can develop the tools to effectively act on your decisions.
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Wendy Gillette
Ed Carey
Scott Adamski
Candace Bertotti
Zane Kerby
Chris Nassetta
Tom Krieglstein
John Downey
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Great Hall 5-6 |
All Delegates
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11:00am - 11:45am
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Education Sessions - BLOCK A
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Education Session
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11:00am - 11:45am
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- Marketing YOU: Promoting Your Value! (An ASTA VTA Course)
Maximize your value to clients by learning how to promote your business through effective marketing. By the end of the session, you'll have learned the important elements every travel professional should know, as well as the strategies and practical ideas for marketing success. 
Enroll in the ASTA Verified Travel Advisor Program or VTA Recertification Program while on-site at ASTA Global Convention and receive a complimentary VTA tote bag.
Full details will be available at the ASTA Central. Supplies are limited. Terms and conditions apply. |
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Cris De Souza
Jennifer Whitney
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Diplomat Ballroom 1 |
Education Session
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11:00am - 11:45am
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- The Fine Print: Understanding How to Use Terms & Conditions to Help Protect Your Business
| ASTA’s General Counsel, Peter Lobasso, will discuss why every travel business needs a terms and conditions statement and explain what provisions you should consider including to keep your clients informed and your business safe. |
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Peter Lobasso
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Diplomat Ballroom 2 |
Education Session
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11:00am - 11:45am
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- Hosts/Consortia share how top producing members find success
The most successful members of hosts/consortia have certain habits that set them apart. Hear from host/consortia execs on what their top producers are doing that sets them apart. We'll also dive into what's new with the host and consortia programs, and discuss specific examples of how their marketing/tech programs have led to increased sales for their members. Whether you're new or experienced, happy with your network or looking for a change, you'll leave this panel with takeaways on how to leverage your host/consortia network to grow your agency. |
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Scott Koepf
Jackie Friedman
Betsy Geiser
Stephanie Lee
Brian Chapin
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Diplomat Ballroom 4 |
Education Session
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11:00am - 11:45am
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- Destination Perspectives: When Headlines Hit Popular Destinations
| We’ve seen the news cycle take its toll on popular destinations. How do you overcome these challenges with your clients? It’s not just Mexico and the Dominican Republic; there are a number of other popular destinations that pose some concern for even the most intrepid travelers. In this session, we will help dispel myths and misconceptions about sometimes difficult to sell destinations and give advisors the tools and training needed to sell them smartly. |
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Michelle Bernier-Toth
Brian Israel
Richard Aquino
Ali Gerakaris
Kareem George
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Diplomat Ballroom 5 |
Education Session
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11:00am - 11:45am
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- Salesmanship - Overcoming Objections and Opening the Sale
| This round-table “think tank” workshop will walk through some of the common problems with opening sales. Brush up on your sales techniques and learn from your colleagues – you’ll walk away feeling like a sales expert! |
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Kelly Bigel
Lori Sheller
Evan McElligott
Joshua Bush
Kelly Bergin
Joseph Leon
Heather Kindred
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Diplmat Ballroom 3 |
Education Session
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12:00pm - 1:00pm
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Lunch & Learns
We're keeping the education flowing over lunch with some of the leading suppliers in travel. Choose from many different focused lunches.
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Lunch & Learn
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12:00pm - 1:00pm
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- Lunch & Learn: Australia
Join us as we take a look at the highlights of Australia’s diverse experiences and destinations, as well as it’s climate, culture and geography, providing a launch-pad for you to effectively design itineraries and overcome selling obstacles. You’ll learn where your clients can experience Australia’s unique and wonderful wildlife, it’s stunning beaches and coastal gems, as well as where they will enjoy incredible food and wine in amazing locations. We will also explore the Aussie Specialist Program; our free online training resource and gateway to all things down under.
**Bonus a giveaway of a half-case of Aussie wine (6 bottles)
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Brianna McCarthy
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Regency Ballroom 1 |
Lunch & Learn
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12:00pm - 1:00pm
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- Lunch & Learn: Hilton
It’s Hilton’s 100th Anniversary – hear all that’s new with Hilton’s brands and help us celebrate! We’ll discuss the most recent additions to Hilton Honors, you’ll learn about the rich perks for advisors in our Unlimited Rewards Program as well as our Travel Advisor Exclusive Rate when it is time for you to travel.
**Bonus a giveaway of a two-night certificate at a Curio Collection property. .
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Veronique Deblois
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Regency Ballroom 3 |
Lunch & Learn
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12:00pm - 1:00pm
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- Lunch & Learn: Hurtigruten
Hurtigruten is the world leader in exploration travel. As the largest cruise operator in polar waters, and with over 126 years of know-how, we offer immersive experiences to some of the world’s most pristine and remote destinations, including Antarctica, Alaska, Arctic Canada and the Northwest Passage, Greenland, Iceland, Norway, Svalbard, and more.
**Bonus a giveaway of a $100 VISA Gift Card.
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Jacqueline Day
Jonathan Tramontana
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Regency Ballroom 2 |
Lunch & Learn
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12:00pm - 1:00pm
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- Lunch & Learn: Galicia, an Outstanding Tourist Product
Its capital, Santiago de Compostela is the final destination on the Way of Saint James, the famous pilgrim route. For this reason alone it is worth visiting this region in Green Spain. You'll love its landscapes full of green wooded valleys, its amazing beaches and areas of spectacular cliffs. You can visit its numerous charming villages, both on the sea and inland. Galicia’s delicious gastronomy is one of its strong points, and features a variety of typical produce and dishes, including its outstanding shellfish. If you feel like relaxing, why not make the most of Galicia’s reputation as a land of spas and open-air hot springs? There’s a whole world of options to choose from.
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Sandra Mayan
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Atlantic Ballroom 1 |
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12:00pm - 1:30pm
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ASTA Premium Business Meeting with Lunch (Premium Members Only)
Exciting Update:
Joining our meeting will be Boeing's Regional Director of Product Marketing and Former Deputy Chief Pilot for the 737MAX Program, Christine Walsh who will provide an update on the Boeing 737 MAX work currently underway.
Also during our meeting, ASTA Premium Members will have the unique opportunity to hear from the U.S. State Department’s Overseas Citizens Services (OCS) resources - the entity responsible for travel warnings & alerts. Michelle Bernier-Toth will use recent issues related to the Dominican Republic as a case study for how State responds to crises, educates stakeholders, and more.
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Christine Walsh
Sandra Taylor
Mark Meader
Eben Peck
Michelle Bernier-Toth
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Grand Ballroom |
Invite Only
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1:15pm - 3:45pm
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Trade Show
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Great Hall 1-4 |
Trade Show
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2:45pm - 3:15pm
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Press Conference
| This is available for registered press/media. |
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214 Conference Room |
Invite Only
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4:00pm - 4:45pm
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Education Sessions - BLOCK B
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Education Session
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4:00pm - 4:45pm
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- Rules of the Road: Agency Relationships and the Law (An ASTA VTA Course)
We get it - laws can be confusing and complicated. Travel advisors are routinely authorized to act on behalf of others, most often, their clients. We’ll make it easy for you to understand what it means to be an advisor from a legal perspective where you’ll learn about the obligations you owe to your clients (the stuff you have to do), your legal rights and liabilities (how to protect yourself) and more.
Enroll in the ASTA Verified Travel Advisor Program or VTA Recertification Program while on-site at ASTA Global Convention and receive a complimentary VTA tote bag.
Full details will be available at the ASTA Central. Supplies are limited. Terms and conditions apply. |
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Peter Lobasso
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Diplomat Ballroom 2 |
Education Session
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4:00pm - 4:45pm
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- It’s a Small World: Global Market Trends in 2020 and Beyond that May Affect You
| Hear from leaders of travel agency trade organizations around the world as they share their outlook for travel industry market trends from a global perspective - and more - in 2020 and beyond. |
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Ari Marom
Wendy Paradis
Mark Meader
Alvin Adriano
Zsuzsanna Sarmon
Aye Min Oo
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Diplomat Ballroom 1 |
Education Session
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4:00pm - 4:45pm
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- Salesmanship - Overcoming Objections and Opening the Sale
| This round-table “think tank” workshop will walk through some of the common problems with opening sales. Brush up on your sales techniques and learn from your colleagues – you’ll walk away feeling like a sales expert! |
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Lori Sheller
Evan McElligott
Joseph Leon
Joshua Bush
Kelly Bigel
Kelly Bergin
Heather Kindred
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Diplomat Ballroom 3 |
Education Session
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4:00pm - 4:45pm
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- Inspiration: Secrets to Success from Top Female Agency Owners
| Over 80% of our industry is made up of female small business owners. Learn how these women (and maybe a man or two) overcame hurdles to establish successful agencies. |
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Olga Ramudo
Tiffany Hines
Becky Powell
Jennifer Wilson-Buttigieg
Jennifer Cochrane
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Diplomat Ballroom 4 |
Education Session
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7:00pm - 10:30pm
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ASTA Advocacy Reception & Dinner (Ticketed Event)
The Gala Event of the Travel Advisor Industry!
ASTA's annual Advocacy Dinner celebrates the Society's influence in shaping public policy affecting the retail travel business. It is a chance for ASTA to spotlight its members' role in the legislative process and for attendees to socialize and network with like-minded travel professionals.
Guests will enjoy a special cocktail reception to network before enjoying a memorable dinner at the beautiful Margaritaville Hollywood Beach Resort. Located on the legendary Hollywood Beach Boardwalk, this resort was inspired by singer and songwriter Jimmy Buffett.
Click here to learn more about the event and pricing.
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Invite Only
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Tuesday, August 27
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7:00am - 1:00pm
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Exhibitor Registration
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7:00am - 4:00pm
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Attendee Registration Open
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All Delegates
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7:45am - 8:45am
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Consortia Breakfast (Consortia Committee Members Only)
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Regency Ballroom 1 |
Invite Only
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9:00am - 10:30am
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All Delegate General Session Featuring: A Cruise Line CEO Panel
ur emcee for today: Tom Krieglstein, Founder & Lead Facilitator of Swift Kick
Welcome!
Zane Kerby, ASTA President & CEO
Keynote Cruise Line CEO Panel
Arnold Donald, President & CEO of Carnival Corporation & plc; Michael Bayley, President & CEO of Royal Caribbean International; Andy Stuart, President & CEO of Norwegian Cruise Lines; and Gianni Onorato, CEO, MSC Cruises
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Edie Rodriguez
Wendy Gillette
Ed Carey
Arnold Donald
Vicki Freed
David Hershberger
Jackie Friedman
Scott Adamski
Cindy Schlansky
Becky Powell
Michael Bayley
Andy Stuart
Tom Krieglstein
Gianni Onorato
Alex Pinelo
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Great Hall 5-6 |
All Delegates
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10:45am - 11:30am
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Education Sessions - BLOCK C
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Education Session
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10:45am - 11:30am
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- Cybersecurity: Protecting Your Clients and Your Business
| Our expert will focus on the 'Must-Knows' for any agency owners and managers. This includes everything for setting up their businesses to manage today’s complex cyber security issues. You will get practical takeaways to implement in your own business. |
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Carlos Kizzee
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Diplomat Ballroom 1 |
Education Session
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10:45am - 11:30am
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- Supplier Relations: Creating Profitable Partner Programs
| This panel of suppliers from a cross-section of the travel industry will help advisors learn how to build better supplier relations, showcase their value and maximize agency profitability. Have you always wanted to be invited to more events? Get co-op/marketing dollars? Get additional training & education? Be in the know? Then, this is THE session to attend. We will tell you how to get noticed and be bigger than you imagined when it comes to supplier recognition & support. |
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Alex Pinelo
Ron Gulaskey
Anthony Meloro
Mary Ellen George
Jay Pope
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Diplomat Ballroom 3 |
Education Session
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10:45am - 11:30am
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- Global Stewardship and Responsible Travel (An ASTA VTA Continuing Education Course)
In a world that is rapidly becoming interdependent, this course will provide a broad understanding of the primary issues related to the global impact of travel and tourism. It will also provide travel advisors with tools to empower them and their clients to be responsible global travelers.
Enroll in the ASTA Verified Travel Advisor Program or VTA Recertification Program while on-site at ASTA Global Convention and receive a complimentary VTA tote bag.
Full details will be available at the ASTA Central. Supplies are limited. Terms and conditions apply. |
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Robyn Basso
Genevieve Strand
Amy Brown
Guy Young
Perry Lungmus
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Diplomat Ballroom 4 |
Education Session
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10:45am - 11:30am
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- Social Media: Implementing Instagram to Boost Your Business
| In small groups, you’ll learn hands-on directly from savvy Instagrammers how you can use this simple but powerful tool to generate new leads and grow your business. |
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Marielle Kabin
Claire Howard
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Diplomat Ballroom 5 |
Education Session
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10:45am - 11:30am
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- Rules of the Road: Agency Relationships and the Law (An ASTA VTA Course)
We get it - laws can be confusing and complicated. Travel advisors are routinely authorized to act on behalf of others, most often, their clients. We’ll make it easy for you to understand what it means to be an advisor from a legal perspective where you’ll learn about the obligations you owe to your clients (the stuff you have to do), your legal rights and liabilities (how to protect yourself) and more.
Enroll in the ASTA Verified Travel Advisor Program or VTA Recertification Program while on-site at ASTA Global Convention and receive a complimentary VTA tote bag.
Full details will be available at the ASTA Central. Supplies are limited. Terms and conditions apply. |
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Peter Lobasso
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Diplomat Ballroom 2 |
Education Session
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11:45am - 12:45pm
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Lunch & Learns
We're keeping the education flowing over lunch with some of the leading suppliers in travel. Choose from many different focused lunches.
Brazil’s government waived visa requirements for visiting citizens from the U.S. The exemptions are a government initiative to significantly increase annual visitor arrivals. Travelers with valid passports will be eligible to enter Brazil visa-free for stays lasting up to 90 days. The 90-day stays can be extended up to 180 days every 12 months. Brazil is living a new moment and that tourism is being seen as a vector of economic and social growth of the entire nation.
**Bonus a giveaway of airline tickets and hotel prizes for Ceará, Rio de Janeiro and Iguassu Falls
 
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11:45am - 12:45pm
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- Lunch & Learn: Brazil
Brazil’s government waived visa requirements for visiting citizens from the U.S. The exemptions are a government initiative to significantly increase annual visitor arrivals. Travelers with valid passports will be eligible to enter Brazil visa-free for stays lasting up to 90 days. The 90-day stays can be extended up to 180 days every 12 months. Brazil is living a new moment and that tourism is being seen as a vector of economic and social growth of the entire nation.
**Bonus a giveaway of airline tickets and hotel prizes for Ceará, Rio de Janeiro and Iguassu Falls
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Regency Ballroom 2 |
Lunch & Learn
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11:45am - 12:45pm
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- Lunch & Learn: The Golden Land Myanmar,Be Enchanted
As the glistering pagodas scatters everywhere, Myanmar is widely known as " The Golden Land" . Every visitors can see the golden pagodas in Myanmar as well as elegant old building , the Ancient Capital, Bagan that the amazing archaeological sites has been recently inscribed as a World Heritage Site by UNESCO ,beautiful scenic landscape such as Himilayan snow capped mountains, thick tropical forests,munificent lakes, magical rivers, virgin clean beaches, exotic culture of various ethnic groups, incredible fine arts and handicrafts, our warm and friendly smile of our open hearted people are our truly treasure of our Golden Land. Come and see Myanmar, our Friends!
Presenter - Mr. Kyaw Bohne Naing , ASTA Myanmar Chapter President |
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Kyaw Naing
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Regency Ballroom 3 |
Lunch & Learn
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11:45am - 12:45pm
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- Lunch & Learn: The Hawaiian Islands - Six Unique Islands, Six Unique Experiences
There’s no place on earth quite like the Hawaiian Islands. From crystal blue waters to black sand beaches, Hawaii?s iconic destinations are enough to fill any bucket list. But there is more to Hawaiithan what you’ve heard about. This session will highlight Hawaii?s diversity,rich culture, natural beauty, aloha spirit, and the many unique activities your clientscan experience on six islands. In addition to an island overview attendees will also gain valuable insider tips and information about sales, marketing and training resources as well as exclusive benefits for Hawaii Destination Specialist available on agents.gohawaii.com.
A giveaway/prize drawing for the session attendees (optional but always helps with attendance) $100 Gift Card
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Robyn Basso
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Regency Ballroom 1 |
Lunch & Learn
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11:45am - 12:45pm
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- Lunch & Learn: Puerto Rico – Back and Better Than Ever
Have we met yet? We should. We’re your neighbor to the South with a vibrant culture, a passion for colorful celebrations and where sand, sky and natural beauty promise once-in-a-lifetime adventures. Where your clients will dance to an island beat unlike anywhere in the world. Book direct flights from many major cities. No passports needed
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Moreno Ciso
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Atlantic Ballroom 1 |
Education Session
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11:45am - 12:45pm
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- Lunch & Learn: Do not miss out Vietnam Timeless Charm
VNAT will provide latest developments in the Vietnam tourism and update the US trade on exciting, new offerings like experience-centered tours, adventure tours (Son Doong cave exploration, hang gliding over terraced rice fields, Ha Long Bay heli tour…), Van Don Airport, Ha Long tourist seaport, new highway from Hanoi to Ha Long and upcoming outstanding events like Visit Vietnam Year 2020 Ninh Binh, Vietnam Travel Mart 2020, Formula 1 Vietnam Grand Prix. Most importantly, VNAT will present Hanoi – the city for peace, host of DPRK-USA Summit in last February.  |
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Amit Kapur
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Grand Ballroom E |
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11:45am - 1:15pm
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ASTA Corporate Advisory Council Lunch & Meeting (CAC Members Only)
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Atlantic Ballroom 2-3 |
Invite Only
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1:00pm - 3:00pm
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Trade Show
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Great Hall 1-4 |
Trade Show
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3:15pm - 4:45pm
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All Delegate General Session Closing - Featuring: Randi Zuckerberg and the 2019 ASTA Entrepreneur of the Year Award
Our emcee for today: Tom Krieglstein, Founder & Lead Facilitator of Swift Kick
Speaker: Randi Zuckerberg, founder and CEO of Zuckerberg Media will be joining the stage!
The Entrepreneurial Spirit - The ASTA Entrepreneur of the Year Award!
Don't miss Randi Zuckerberg as our guest judge!
A return to our riveting "Shark Tank" style experience as we look at this year's finalists - our aspiring entrepreneurs. Each will have the opportunity to pitch their emerging innovations to our judges - including YOU - while they demonstrate their passion by building on ideas that are innovative and great, pushing themselves to the limits to achieve big goals!
Who will win the $10,000 2019 ASTA Entrepreneur of the Year Award? YOU help decide!
Gloria Bohan, President & CEO, Omega World Travel presents the 2019 ASTA Entrepreneur of the Year Award, sponsored by the Dan and Gloria Bohan Foundation. Nominations are now open! Click here to learn more.
ASTA Advisor of the Year Award Presented By:
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Gloria Bohan
Cheryl Bunker
Marc Casto
Carolyn Cauceglia
Petra Roach
Randi Zuckerberg
Tom Krieglstein
Jay Pope
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Great Hall 5-6 |
All Delegates
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4:45pm - 5:45pm
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Meet & Greet with Randi Zuckerberg (special invite)
| Special meet & greet with Randi Zuckerberg for attendees with a pink ticket given at registration. |
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Diplomat Ballroom 1 |
Invite Only
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